Telefundraising Officer / Junior Tele-fundraising Officer

Location: Hong Kong
Department: Supporter Service
Employment type: Full-time
Job type: Standard Contract

This position is located within the Telefundraising Unit, which is part of the Fundraising & Engagement Team based in our Hong Kong office.

The purpose of the Telefundraising programme is to connect with supporters to increase Engagement levels, and to increase financial resources for Greenpeace by inspiring increased giving by current Greenpeace supporters and by adding new members to our supporter base. The programme works to strengthen our relationships with our supporters and ensure contact details for supporters are kept up to date, so their support can continue.

Your role is to contact the public as well as current and previous Greenpeace supporters and upgrade or renew or gain their support. The calling is efficient and upholds professional standards as well as the aims, value and reputation of Greenpeace and the Telefundraising Programme. All conversations should be positive and solution orientated, so that the individual can feel a connection between the giving of funds to Greenpeace and the achievement of positive change.

You will also seek to ensure contact and credit card or direct debit details for supporters are kept up to date, so their support can continue.
Your role:

  • You will conduct effective outbound tele-fundraising calls on behalf of Greenpeace East Asia
  • Your tele-fundraising calls include but not limited to contacting our current and previous Greenpeace supporters to increase or renew their support; or to contact the general public to gain their support.
  • You will need to be very passionate about the environment and have a strong belief in the work of Greenpeace.
  • Your role plays a vital part in enabling Greenpeace to strengthen our relationship with supporters to ensure maximum funds can be raised to support our campaigns.  
  • You will be positive and always maintain maximum donor satisfaction.
  • You will be required to perform other administration and ad-hoc duties when necessary
Working location:
  • San Po Kong
 Working hours:
  • From 10:30am to 7:00pm or dependent upon work demands start and finish times could change with appropriate notice
  • Monday to Friday, five days’ work per week
  • Post-secondary education
  • Passionate and eager to be the voice of Greenpeace and be part of the change in protecting the environment of our fragile earth.
  • 2 years experiences in sales industry or customer services. Priority will be given to applicants with call center / telemarketing / NGO experience.
  • Result-oriented, self-motivated, and determined to achieve the given targets, which include; contacts per hour, income per hour and success rate..
  • Able to work under pressure and handle stress in a positive manner
  • Good team player with strong interpersonal skills and good telephone manner.
  • Fluent in written and spoken in Cantonese. Good command in English and Mandarin preferred.
  • Good administrative skills and proficiency in Microsoft Office and Chinese typing
Applicants with less experience are encouraged to apply and will be considered as “Junior Tele-fundraising Officer”.

We offer:
  • The total package including incentives after probation is between $12,500 - $17,000
  • Compensation benefits including 15-day annual leave, medical & dental coverage
Submission of application:
This position is for 2-year contract subject to renewal. Interested parties, please apply the job here.
(All information collected for recruitment purpose only)

綠色和平是一個全球性非牟利環保組織,在全球超過40個國家和地區設有分部。綠色和平存在,因為脆弱的地球需要改變、需要行動。作為綠色和平的一員,你將有機會直接參與我們重要的環保項目,為緩減氣候變化、保護原始森林,保護天空、 海洋和大地獻出你的一分力量。

  • 您是綠色和平前線的電話籌款人員,是綠色和平與會員及市民的橋樑
  • 您熱心關注環境保護議題,相信綠色和平能為環境帶來正向改變您將專責透過不同的籌款項目,以電話聯絡會員跟進捐款事宜;或以電話接觸市民,宣傳揚環保訊息及講解綠色和平的工作理念,招募定期捐助會員
  • 以堅持和熱誠,盡力達到每個項目的籌款目標,為綠色和平的環保工作出力,籌募重要及穩定的經費
  • 您時刻保持樂觀及令會員滿意的服務態度
  • 如有需要,您須協助其他部門處理行政或文書工作
  •  新蒲崗 
  • 早上10時半至晚上7時。如有需要,工作時間或有所更改
  • 星期一至星期五, 每周五天工作   
  • 中五或以上學歷
  • 必須熱心關注環境保護議題,有志以行動投身綠色和平為脆弱的地球發聲
  • 兩年或以上銷售或客戶服務經驗。如具備Call center、電話銷售或曾從事非牟利機構工作經驗者優先考慮
  • 擅於挑戰及有自我監察能力,以目標為重
  • 正面樂觀、抗壓能力高
  • 擁有團隊精神,擅於溝通及良好電話溝通技巧
  • 流利廣東話及良好中文書寫能力;能以英文及普通話溝通為佳
  • 良好行政處理能力,熟習Microsoft Office及中文輸入法

試用期後薪酬連額外獎勤每月$12,500 至 $17,000。員工福利包括:銀行假期,五天工作、勤工獎、良好晉升機會、15天有薪年假、醫療/牙科保險。


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